Two-factor authentication (2FA) / multi-factor authentication (MFA) is an additional layer of security you can add to your Timely account to ensure both business and client information remains secure from compromise. This is an integral part of running a successful business. In this article, you will learn how to view your two-factor authentication (2FA) recovery codes.
Important note: we’re rolling out MFA to Timely users in stages. If you’re already using SMS 2FA, you can continue using this for now. Keep an eye out for further updates as we continue rolling this out. For more information, see our guide Multi-factor authentication (MFA) in Timely.
Step by step instructions
1
To view your recovery codes, you need to go to your account and then select staff access.
2
From there, click manage two-factor authentication, and scroll down until you see the view codes button.
3
Click this, and you will be able to view your recovery codes, what codes you have left to use, and what codes have already been used.
4
When you've used all your allocated codes, we will automatically generate a new set of codes so you'll never run out. Or you can select get new codes to generate new ones.
Timely notes:
- Please note, the 2FA feature is not available in Singapore.
- For the best experience, please make sure you are using the latest iOS version, and have updated the Timely iOS app.
- If you or your staff member are overseas and therefore not receiving the SMS 2FA code, you can still log in by using your recovery codes provided instead.