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How to reset two-factor authentication (2FA)

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Two-factor authentication (2FA) / multi-factor authentication (MFA) is an additional layer of security you can add to your Timely account to ensure both business and client information remains secure from compromise. This is an integral part of running a successful business, but you may encounter instances where a staff member or yourself are unable to access their 2FA. 

In this article, you will learn how to reset your two-factor authentication (2FA). This is different than changing your details used to login to your account, for more information see our help guide How to reset your Timely password.
 

 

Timely note: for the best experience, please make sure you are using the latest iOS version, and have updated the Timely iOS app. Please note, the 2FA feature is not available in Singapore.

 

 

Step by step instructions

1 Head to account from the main menu in your Timely account dashboard, and click on staff access.

 

2 From there, select the button reset 2FA, you will then be asked are you sure you want to reset 2FA at this stage you can click the reset button.

 

3 You will then be logged out and will need to log in again. Here you will be prompted to reset your mobile number. Type in your mobile number and click send code, then enter the code that is sent to your new mobile and click verify.

 

4 2FA is now reset for the business owner. To reset the 2FA of a staff member, follow the same steps, but this time scroll down to the specific staff member.

 

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