This article is for:
Protecting your salon's valuable information and client data is a top priority at Timely. That's why we offer Two-factor authentication (2FA), a powerful security feature designed to keep your account safe. With 2FA enabled, even if someone knew your password, they couldn't access your Timely account without that second verification step.
If you or a staff member have lost their device, have a new mobile number or are unable to access 2FA, this article will show you how to reset Two-factor authentication.
Set up only available in the Timely Web App (Desktop).
This feature is not available in Singapore.
Step by step instructions
1To reset Two Factor Authentication (2FA), go to 'Account'
2Select 'Staff access'
3From there, select the button 'Reset 2FA'
4You'll be asked "Are you sure you want to reset 2FA", select the 'Reset' button
5You'll then be logged out and you'll need to log in again, where you'll be prompted to reset your mobile number
6Type in your new mobile number and click 'Send code'
7Enter the code that is sent to your new mobile and click 'Verify'
8Your 2FA is now reset for a business owner. To reset the 2FA of a staff member, go back to 'Account' and click on 'Staff access'.
9Select 'Reset2FA' against the staff member, then scroll down to select 'Reset 2FA'
10You'll be asked "Are you sure you want to reset 2FA" for that staff member, select the 'Reset' button
11A reset tag will appear against that staff member's details. This will update when their 2FA has been successfully reset.