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Protecting data is an integral part of keeping your client information secure, as well as practicing strong security hygiene. This is why Timely stronger encourage the use of multi-factor authentication (MFA), also known as two-factor authentication (2FA). This is a powerful security feature designed to prevent unauthorised account access, and ensure only authorised individuals can enter your account dashboard.
While we recommend you keep this enabled, we understand there may be times where you need to temporarily turn this off, and in this guide you will learn how to do so. Please do contact our friendly support team if you are having trouble logging into your account, you can reach us here.
Important note: this feature is not available in Singapore at this time.
Step by step instructions
1 To disable two Factor Authentication (2FA), go to account from your dashboard.
2 Select staff access.
3 From there, choose manage under two-factor authentication.
4 Toggle the switch from ON to OFF and click save when you are ready to apply your changes.
Timely notes:
If the business owner has chosen to disable Two Factor Authentication (2FA) for the business, Timely will store the data in the event you change your mind and choose to enable 2FA. As a reminder, unverified staff members will get two weeks to verify their 2FA details.
Xero has introduced new requirements for customers who use the Xero–Timely integration. As a result, if the Xero integration is enabled, you will no longer be able to disable two-factor authentication (2FA). The only way to turn off 2FA is to temporarily disable the Xero add-on in your Timely account (setup > add-ons). Please be aware that doing so will stop your Timely invoices from syncing to Xero for the duration that the add-on is disabled.