Frequently asked questions (FAQs): Tiered Pricing

Create a more successful and profitable salon with tiered pricing. This feature allows you to set varying service prices based on your staff's skill level, experience, and seniority; all while simplifying your calendar management and supporting internal career development. The following are frequently asked questions related to tiered pricing. For more information on setting this up for your business, see our help guide How to set up tiered pricing for your business. 

Frequently asked questions (FAQs)

• How does a client's staff preference affect online rescheduling?
  It depends on your online booking settings:
   
  • If the client chose "No Preference" when booking, the system will not show the original staff member when they reschedule. The price of the appointment will change based on the tiered pricing of the staff member they choose for the new time.
     
  • If the client specifically requested a staff member, they can only reschedule with that same staff member. The price of their new booking will remain the same. 
    
     
• Can I change a booking to a different staff member from my calendar?
  Yes, you can change an existing booking to a different staff member directly from your calendar by:
   
  • Using the Edit function: Click on the appointment, select Edit, and then choose a new staff member from the dropdown menu.
     
  • Using the Drag & Drop function: Click and drag the appointment to the new staff member's column on the calendar.
    
     
• How does moving a booking to a different staff member affect the price?
  When you drag and drop an appointment to a new staff member, the system will manage the price based on their tier:
   
  • Same Seniority Level: The price will not change.
     
  • Moving from a higher to a lower tier: You'll be prompted to update the booking to the lower price.
     
  • Moving from a lower to a higher tier: You can choose to either honour the original booking price or update it to the new, higher-tier price.