In this guide you will learn about TimelyPay features. TimelyPay is Timely’s very own payment solution, enabling you to create a seamless online and in-store payment experience for your clients. In this guide, we will introduce you to TimelyPay’s top features that are designed to save you time and protect your revenue!
If you’d like to find more regarding getting started with TimelyPay, see our help guide here.
TimelyPay terminals
Our new terminals work hand in hand with TimelyPay to give you everything you need to get paid and control your cash flow, all in one platform. Say goodbye to painful end-of-day cash-ups and hello to a single payment solution, covered by simple rates for in-salon and online payments.
Sounds awesome? It is!
Timely Pay Terminals now mean you can have one easy, error-free checkout with no need to manually enter the amount to pay in the system. No more mistakes or mistyped payment amounts. Charge your clients right the first time, every time. Learn more about our terminals in our Introduction to TimelyPay terminals guide!
Deposits
Deposits are a great way that you can get real commitment from your client and ensure that you are paid for your time. In addition to requesting full payments for online bookings, a partial deposit can also be requested. There are three different ways to calculate deposits:
Percentage based
This option will calculate a percentage of the appointment total at the time of booking.
E.g. If 10% deposit is required and the total cost of the appointment is $80, then the customer will need to pay $8 to complete the online booking.
Fixed amount
Customers pay the same deposit amount regardless of how much the total cost of the appointment is.
E.g., If $25 is specified then the a deposit amount of $25 will always be requested, unless the service is less than $25.
Custom Deposits
You can also set custom amounts per service under the Online Payments section of the service setup. We recommend full payment or a higher percentage deposit for larger and/or more expensive services.
E.g., if the service is valued at $100 then set the deposit amount for this specific service to Require full payment and keep your general deposit rules set to 50% for all other services.
Timely note: You can request deposits for appointments booked from the calendar or set them up online.
Online Gift Vouchers
Clients love buying gift vouchers online, especially for last minute gift ideas! Gift vouchers are also great for business as they often introduce you to new clients, increase your revenue and improve your cash flow.
Win-win!
There are two types of vouchers available online, to be sold either through your mini website or by adding a button to your own off-platform website. Both types allow for a personalised message and can be emailed to the recipient:
Once your clients have successfully purchased a gift voucher online, an email will automatically be sent to the account owner and the customer with their voucher for them to print at home. You can find out more about selling gift vouchers online in our help guide here!
Card Capture
The easiest way to make sure that clients save their card for cardless checkout and the cancellation fees, is to enable card capture. Turning card capture on will require clients to save their card and agree to your cancellation policy before they can make a booking or payment online with your business. They will need to save their card in online booking even if no deposit is being paid. To learn more about activating card capture, see our help guide here!
Cardless Checkout
If your client has saved a card to their account you will have the option of charging that card in the salon when you checkout the sale, in a post-covid world this contactless payment means your client is spending less time in your business and often is likely to spend more when they’re not handing their card or cash over to you. For more information on cardless checkouts, see our help guide here. To learn how to set up cardless checkouts, we have an instructional guide you can follow!
Timely notes:
- If you are using Cardless Checkout you do not need to use another card payment at all, so if you are using your EFTPOS/Card machine click “Other Payment Types” to register the sale and prevent your client being charged twice
- If you need to process a payment when the client is not in the salon, such as a product payment where you would normally send a payment link, you can do this instantly so there is no extra admin for you!
Cancellation Fees
By charging cancellation fees you can protect your business against last-minute cancellations and no shows; you can charge a client's saved card for your cancellation or no-show fee if they don’t give you enough notice. To learn more about setting up cancellation fees, see our guide here!
Timely notes:
- You will only be able to use this setting if you are not taking online deposits/payments.
- This SMS is taken from your SMS allowance.
- For more information on revenue protection with TimelyPay, checkout this article.
- You can still require a custom deposit amount for certain services whilst having cancellation fees enabled for the rest of services. To do this set up the deposit required under the Online Payments section in that specific service's set up page and choose the "use a different payment policy for this service".