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How to add padding time to your services

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For parts of a booking where the staff member needs to be present, but not the client, you can use padding time. This can be added to the beginning or end of a service and blocks the time out in the staff member’s calendar so another client can't be booked. In this guide, you will learn how to add padding time to your services. For information on processing times, see our help guide How to add processing time to your services.

 

 

How to add padding time to your service

1 Head to setup from the main menu in your Timely account dashboard, to services, and click the edit button next to the chosen service.

 

2 Set the length of the service if you haven't already then click the add padding and process times link.

 

3 In the padding time field, specify the number of minutes or hours of padding that you need around the service.

 

 

How to update the padding time of existing bookings

When you update the settings of a service (including adding or adjusting padding time) it will only apply to any new appointments added to the calendar. You can manually update existing bookings so that they use the new settings. To do this:

 

1 Click edit on the appointment. The booking will be using the original service settings.

 

2 Select another service in the service 1 list, and then re-select the original service from the list.

 

3 When you are ready, click save to update the appointment to the new settings.

 

Timely tip: if you regularly perform multiple services together, these multi-service appointments may have different requirements when it comes to padding/processing time. You can adjust those requirements for those particular appointments, using our service groups feature. 

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