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When you sign up and create a new Timely account, you will be the designated holder of the account and all of the information included. Account holders are the only people who can grant or revoke access to other users on the account. In this guide, you will learn how to change your account holder email address.
Timely notes:
- Email addresses can only be used once in Timely. If you want to update the account holder email to an address that is already being used, then you will need to disable the existing access for that email address.
- This can be done by heading to account > staff access and clicking the edit access button next to the relevant staff member. Toggle this to Off and click save to apply.
- If the business is changing owners or being sold, see our help guide Checklist: Handing over your Timely account to a new owner for more information.
How to change the account holder email address
1
Head to account from the main menu in your Timely account dashboard, and click on login details.
2
Click the change email address button, and update the email address.
3
Check update notification email address, and update billing email address if needed.
4
When you are ready, click save to apply your changes.
Timely notes:
- The account holder is the only administrator who has access to / is able to:
- Grant access to the account for other staff members and administrators
- Adjust staff access restrictions
- Change the account holder email
- Cancel the account
- Request a payment holiday
- Request an export of account data
- Our legal responsibility is to the account holder, so the account can not be taken over by another person without expressed permission from the email address registered as the account owner.
- If the account holder is unavailable for any reason (illness, extended leave, moving on to another job etc), our obligation is still to the current holder, not the business. This means that we will be unable to divulge information, or grant access to the account without expressed permission from the current owner - this must be communicated via the email address we have on file.