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Client Login is a feature that lets your clients sign in before making bookings, checking future appointments, or viewing past ones. It is defaulted to Disabled when you first join Timely. Once activated, it helps keep client information unified while giving your clients a smoother, more secure experience.
Benefits for your clients
- Easy access to appointments: Your clients can see upcoming bookings and check their past appointment history anytime.
- Faster rebooking and updates: They can edit or rebook appointments in just a few clicks, cutting down on back-and-forth calls and emails.
- Convenient consultation forms: If you send consultation forms, clients can fill them in from the comfort of home - no more paperwork delays.
- They feel valued and remembered: Having a dedicated profile where their info is stored shows that you care about their preferences.
- Exciting new features coming: We’re always working on ways to help strengthen the relationship between you and your clients, so watch this space for more cool perks!
Benefits for your business
- Reduce admin time: By letting clients update and rebook themselves, you’ll spend less time juggling phone calls and more time doing what you love.
- Fewer errors and duplicates: A single, secure profile for each client helps keep information clean and accurate.
- Boost rebooking rates: Include your unique client login link in follow-up messages so clients can easily hop in and secure their next spot.
- Streamlined client experience: Add a “My Appointments” button to your website, so clients can quickly check their schedule and rebook with you.
- Automatic form saving: When clients fill out consultation forms through their profile, the completed form and any updated details automatically save to Timely - no manual entry needed.
How does it work?
- Multiple login methods: Clients can use SMS, Facebook, and Google to log into their profiles.
- One-time verification: If clients choose to login using Facebook or Google, we will ask to verify their details via a one-time SMS verification the first time they sign in to your business. This is to check whether they’re a returning client, so we can match their profiles and avoid duplicates.
- Effortless return visits: Once they’re verified, they can log back in without re-verifying every time (for that same Timely business).
| Setting | Description | Pros | Cons | Best for |
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Hide log in option (Disabled) |
Client Login is turned off by default, so your clients can book without needing to log in or create a profile.
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If your top priority is a quick, zero-hurdle booking experience and minimal setup. |
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Clients can either log in or continue as guest (Optional) |
Clients can choose whether to sign in or create a Timely profile before booking, or continue as a guest if they prefer. |
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If you want a balance between convenience and data gathering - clients can self-manage, but aren’t forced to. |
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Clients must log in (Mandatory) |
Clients Must Login Requires clients to sign in or create an account before they can proceed with any booking. This is the strictest login setting. |
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If you rely on accurate client data for billing, deposits, or no-show prevention and are comfortable adding a small extra step. |
Next steps
- Decide which setting aligns best with your goals.
- Enable Client Login if you want to improve data accuracy, security, or reduce no-shows.
- Experiment: Start with Optional, see how clients respond, then switch to Mandatory if your business needs tighter data control.
Helpful Links
Turning on and setting up Client Login