When a client is sent an email from Timely, the account holders email address will be set as the reply to email address. When a client then replies to an email reminder or notification, this reply will be sent directly to that email address, this means that any email replies will not be seen in the messages tab. In this guide you will learn how to change the email address your replies are sent from.
Step-by-step instructions
You can add an alternative email address to the online booking notification settings, which will in turn update the reply to address for those specific emails. To do this:
1
Head to setup > staff notifications in the main menu.
2
In the online bookings section, check the send an email notification to box.
3
Enter the email address, and when you are ready click save to apply your changes.