In this guide, you'll learn how to customise your confirmation and reminder emails. Customising your messaging helps to ensure your automated communication still remains personable, and inline with your brand. With Timely, you can edit your confirmation and reminder to suit your business.
For more information on the range of automated messages that you can send to your clients, we've linked our help guides with more information about each of these below.
Important note: Email messages cannot be fully customised, but you can add extra information to your emails. For more information, see our guides How to customise your email extras and How to add personalised notes to client emails.
Types of automated messages you can send to your clients
These are a variety of ways to keep clients in the loop with their appointments, without having to manually contact each person individually; reducing administrative tasks - so you can do what you do best.
- How to set up client reminders
- How to set up appointment messages
- How to send follow up messages
- How to customise your SMS message templates
- How to send notifications to clients who did not show for their appointment
- How to add personalised notes to client emails
How to customise your confirmation and reminder emails
The email templates themselves cannot be customised and will automatically include the service, date and time, staff member and location details. You can, however, add extra text to the bottom of your confirmation and reminder emails by following the steps below: