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Customising your messaging helps to ensure your automated communication still remains personable, and inline with your brand. With Timely, you can edit your confirmation and reminder to suit your business. In this guide, you'll learn how to customise your confirmation and reminder emails. For more information on the range of automated messages that you can send to your clients, we've linked our help guides with more information about each of these below.
Types of automated messages you can send to your clients
These are a variety of ways to keep clients in the loop with their appointments, without having to manually contact each person individually; reducing administrative tasks - so you can do what you do best.
- How to set up client reminders
- How to set up appointment messages
- How to send follow up messages
- How to customise your SMS message templates
- How to send notifications to clients who did not show for their appointment
- How to add personalised notes to client emails
How to customise your confirmation and reminder emails
Step by step instructions
1
Head to setup in your Timely dashboard.
2
Click on email settings from the navigation menu.
3
Under additional text add the text that you would like displayed to your clients at the bottom of their email confirmation and reminders.
4
You can also customise other additional extras that you would like included in client emails, find this under email extras. Any changes that you make here will then be shown on all future confirmation and reminder emails.
5
Once you're ready to apply your changes, click save.