This article covers information regarding the Shopify integration being sunset, as of April 1st, 2025. This discontinuation will mean all customers using this integration will no longer have any data syncing between the two platforms.
Why the change?
Shopify has introduced new requirements for app store listings that would require significant investment and divert Timely from our planned roadmap, where we intend to deliver high impact outcomes. Due to this, we are no longer able to maintain the connection, as it is presenting significant issues when attempting to keep this integration running. To focus on initiatives that benefit all our customers, we’ve made the tough decision to discontinue this offering.
What does this mean for my business?
- Customer records in Timely will no longer be updated by client sales in Shopify
- Sales in Shopify will no longer generate invoices in Timely
- Stock level updates between Timely and Shopify will cease
- Product syncing between Timely and Shopify will stop
What happens now the integration has been discontinued?
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If you use Timely to sync invoices from Shopify to your accounting software (Xero, Quickbooks etc), ensure these invoices are imported directly from Shopify.
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New products will need to be added in both Timely and Shopify.
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Use the Stock Movement Report or Product Sales Report in Timely to track sales and then manually update your stock levels in Shopify.
- Use Shopify’s inventory reports to track online sales and manually adjust stock levels in Timely. You could use the Timely Stock app or or by going to Setup > Products in your account.
Frequently asked questions (FAQs)
| Question | Answer |
| When is the Shopify integration being sunset? and should I look around for an alternate option? | Yes, Shopify will be discontinued from 1 April 2025. There are other options available, however at this time we won't be offering an alternative integration. |
| What alternative options are there for customers who want to sell online and integrate with Timely? | We currently don’t have alternatives to the Shopify integration, but we are actively exploring other options to enable businesses to sell products online and sync stock levels with Timely. Stay tuned for updates as we work on providing new solutions. |
| How will this change affect support from Timely for the integration? | We will no longer support the Shopify integration or the associated invoices and product levels. |
| Will you be building an integration with WooCommerce anytime soon? | No, we currently have no plans to build an integration with WooCommerce. However, we are continuously evaluating other integration options to enhance our services. |
| Will you be building Timely’s own native platform for eCommerce? | No, we currently have no plans to build our native eCommerce platform. However, we are continuously evaluating other integration options to enhance our services. |
| Why is the Shopify integration being discontinued after being so highly-requested? | Shopify's requirements are very complex and detailed, and given only a small proportion of our customers use the integration, we'd like to invest our time into other highly used / valuable features. |
| How will I keep my invoices in sync if I have an active integration with accounting software? (Xero or Quickbooks)? | If you use Timely to sync invoices from Shopify to an accounting software like Xero or Quickbooks, you will need to ensure these invoices are imported to your accounting software via Shopify instead. |
| How can I keep track of my new products? | New products will need to be created in both Timely and Shopify. They won't update and sync across if they are only updated in one and not the other. |
| How will I be able to adjust my online stock quantitates when I sell something in Timely? | You can use the Stock Movement Report or the Product Sales Report in Timely to track sales and then manually update your stock levels in Shopify. |
| How will I be able to adjust my Timely stock quantities when I sell something online? | You can check your inventory reports in Shopify and then manually update your stock levels in Timely using the Timely Stock app or by going to Setup > Products in your account. |