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Timely’s built-in payment solution, TimelyPay, lets you take payments online and in person, so it’s easy for clients to pay you securely. With a quick set up it helps reduce no-shows by letting you take deposits and charge cancellation fees. You can also sell gift vouchers and manage your payments in one place. There are no hidden costs, just pay the standard processing fees, and once a payment is settled, the money is paid into your bank account the next business day. That means no waiting around for payments to clear.
In this article you will learn more about our updated online booking flow, for businesses using TimelyPay; prompting more of your clients to login - and pay faster! Saved details and cards means less duplicate clients, and more seamless appointment bookings. For more information on using TimelyPay, see our help guide Introduction to TimelyPay.
What's changed with online booking?
With the optimised client login flow, we will bring the login process into the middle of the online booking flow, so it feels like a natural SMS authentication step when making a booking.
What will clients see when making a booking?
Clients will still be asked to select their preferred location, service, date, time and staff as per usual when making an online booking. After they’ve selected their appointment details, they will be asked to verify their mobile number, so we can send them a secure code via SMS.
They can also still opt to stay signed in for 90 days if they want to reduce the number of times they need to log in. Once logged in, depending on whether their mobile number is already in your system or not, they will be asked to fill out or confirm their personal details. Then, they can proceed normally when making a payment.
What are the benefits of the new online booking flow?
Do clients have to log in to make a booking?
Yes, all clients will be required to do this in order to make a booking.
How do I set this up for my online bookings?
The hide login option from the client login setting below will be disabled for TimelyPay businesses, so the new flow is automatically part of their online bookings.