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With Timely, once you have set up your services, staff members, and locations; your clients will be able to book online effortlessly. In this article you will learn what your clients see when they book with your salon online.
Timely note: if you only operate from one location or have only one location that is bookable online, then customers won't see this step.
They will be prompted to choose a service
If this setting is enabled, clients will be able to select multiple services from the list to book at once. To adjust this setting head to setup > online bookings > allow customers to book appointments with more than one service. Once they are done, they will need to click the next button to proceed.
They will be able to select a staff member
Your client will then be prompted to select a staff member from the available options. This will determine which available times are shown. If they choose no preference they will be shown the availability for all staff at the next step. An available staff member will then be randomly chosen and assigned to the appointment automatically. This step will be skipped if a service or services can be performed by only one available staff member.
They will need to select a time and date for their appointment
At this step, available dates and times will be displayed to your client. We will automatically determine their timezone (if this setting is enabled) and display the dates and times accordingly. Once your client selects a day, the free times available for that day will appear. They can then choose a suitable time and then click next to proceed.
They will be asked to enter their client details
At this step, your client will add their name, contact details and any comments related to the appointment. Optional fields are marked as such, they can then:
- Check the remember me checkbox so that their details are stored for next time.
- Opt into your email marketing and/or newsletters with integrations like MailChimp etc.
- Agree to your cancellation policy - this must be done to complete the booking.
They will then see a confirmation page
When the appointment is booked in your calendar, your client will see a confirmation page. They can then decide to add to calendar, return to the website or make another booking using the appropriate buttons. If your appointment requires a confirmation from you and your staff, this page will show the appointment as pending.