How to view your Timely plan cost, payment history, and account invoices – Timely

We keep a detailed record of your account’s charges and payment history, which can be accessed in the account at any time. In this guide you'll learn how to view your Timely plan.

How to view your Timely plan cost

You can view the cost of your monthly subscription, which is based on the number of active bookable staff that you have at the time.

1 This can be found by heading to account billing in your dashboard.

2 You can also view the status of your plan, the subscription type you are on, the cadence of your billing, and your next billing date.

How to view your payment history

You can view your payment history in detail, which will show all charges and payments made against your account, which includes both your regular subscription and any purchased SMS Credits.

1 Head to account > billing > payment history in your account.

2 You can see the date/time the transaction was made, the transaction type, a description, and the value of the charges (debit/credit).

Here's a summary of transaction types:

A Charge: the cost of your subscription or any additional purchases, such as add ons or SMS top-ups.

B Pro-rated charge: if you add a staff member part-way through your billing cycle, you will be immediately charged a pro-rated fee for that staff member. This covers their calendar for the remainder of that billing period. The staff member will then be included in your regular monthly bill.

C Adjustment: manual plan adjustments that are made from our end or any coupons/discounts applied.

D Payment - thank you: when your actual credit card has been charged and the payment is successful.

E Payment (with no thank you): a payment has been attempted but it has failed to be processed, payment has failed.

How to view your account invoices

An invoice will be generated every month, which will detail all of the charges made within a specific billing period. You can view these at any time by heading to account > billing > invoices. This page shows all invoices issued through Timely billing in descending order, with the most recent invoice shown at the top.

Click view to open the invoice.
Click print to download/print a copy of the invoice for your own records.

The date shown will be for the beginning of the billing period and will include any charges made within that month's billing period. If you're unsure of which month is included in an invoice, you can check the statement detail on the invoice to see which month the payment is for.