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How to set up VIP services

  • Updated

Creating services is one of the most important tasks to complete when setting up your Timely account. Having an organised service menu helps your clients have a seamless booking experience, and helps orient your staff. Once your services are set up, clients can book these online, or your staff can book them right there and then, in-salon!

You may decide you would like to take your client experience with services to the next level, and offer exclusive services to your VIPs. This is possible with Timely, and in this guide you will learn how to set up VIP services. For guidance on how to mark your clients as VIP manually, see our help guide How to identify and mark your client types.

 

 

Timely note: this feature is only available to businesses on our Innovate. For more information on viewing your current plan, see our help guide How to view your Timely plan. If you need to upgrade in order to use VIP services with your clients, see How to change your Timely plan for steps on how to do this. 

 

 

The value of dedicated VIP services

You may want to offer your VIPs a discounted rate for specific services or provide an upgrade. When a VIP client is logged in and using your online booking, they will be able to see the VIP service's available to them as well as the non VIP services. This can help them to see how much they are saving! 

 

What you need to know:

A If a client is not logged in or is not a VIP they will not be able to see these services. To make the best use of this feature you will need to mark your clients as VIPs. You will also need to explain to your VIP clients that they will need to login to your online booking to be able to see this.

 

B We would recommend sending an SMS or email to your all VIP clients letting them know that they are VIPs and how they can book their very own services, including a link to your online booking login page so they can login and book with you effortlessly.

 

C Marking services VIP only is a great workaround for allowing only existing clients to book online. We are able to support you in bulk-tagging all of your current client list as VIP. For more support, get in contact with our friendly support team.

 

Timely tip: we recommend sending an SMS campaign to all your VIPs using Timely, see our help guide How to send text message (SMS) marketing for more information.

 

 

How to set up a VIP service 

1 Start by going to servicesyour business section in setup. 

 

2 To add a new service click add service. To edit an existing service click edit on the service you wish to change.

 

3 Fill in the service details, you can choose to make the price, duration and staff that can perform the service different than that of your normal service specifically for your VIP clients.

 

4 Make sure to tick the option only VIP customers can book service.

 

5 When you are ready, click save to apply your changes.

 

 

Timely notes:

  • It is not possible to mark service groups as VIP only, this currently only works with standard services at the moment.
     
  • VIPs must be logged in to see services. This means you will need to communicate with all of your clients that they need to login to access this. 
     
  • The VIP services feature is only available on our Innovate plan.
     
  • VIP services have been designed to restrict access to certain services. Marking every service as VIP may result in a poor experience for non-VIPs discovering your website.
     
  • When adding an appointment or completing a sale in store, staff will be able to assign VIP services to any client, not just VIP clients.

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