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How to request and access your Timely data export

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With Timely, you can request certain data to be sent to you via email that you can then download for your business use. In this article, you will learn how to request and access your data export from Timely. 

 

 

How to request a Timely data export

To request a Timely data export, please reach out to our friendly support team by submitting a help form via our help centre, and provide the date you would like to receive your data. Please note that requests can take up to 48 hours. 
 

Note: The only data we are able to export from your Timely Account is as follows;

  • Clients (including reward points)
  • Appointments
  • Services
  • Client Notes
  • Products
  • Product Purchases

 

 

How to access your Timely data export

You will receive an email from Timely’s customer data sharing site. If you do not receive it please check your spam or junk folder. The email may come from a member of our customer success team. Once you receive this email: 
 

Step-by-step instructions 

1 Open the email to begin downloading your data, you will be redirected to Timely’s customer data sharing site.

 

2 Click the send code button, and a verification code will then be sent to your email address.

 

3 Check your email, and open the email to retrieve your code, which is only valid for 15 minutes.

 

4 Enter the code on the web page to access the files, and check keep me signed in.

 

5 You are now able to download the files provided by Timely. Select all files by clicking the circle in the header, and then on the three dots to download the files. Do not click on the files, as they will not open correctly.

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