How to request a data import

If you're moving to Timely from another booking system, our import team can help transfer your business data so you don't have to start from scratch!

Are there data import fees? 

How do I request an import? 

• If you have an active Timely account

  Complete this form in our Help Center, with information regarding your request for a data import; and we will put you in touch with a customer success coach who can assist.
   

• If you are in a trial

  Book a call with one of our team here. They'll discuss your current software, explain what's possible, and help you prepare for your import. Once your account is active, your import can be scheduled.

What happens next?

Every import is tailored to your business. Before anything is transferred, we'll review your current software and confirm what can and can't be imported.

A dedicated Customer Success Coach will guide you through the import process and explain how to prepare, and guide you through the transition to minimise disruption to your business.

Timely note: For a detailed walkthrough of the import process, including what data can be transferred and how to prepare before, during and after your import, see our guide How to manage data transfers into Timely. 

Frequently asked questions (FAQs)

• Can I request an import during my free trial?
  You can discuss your import during your trial, but your Timely account must be active before an import can be scheduled.
   
• How long does it take before someone contacts me?
  After your request is submitted, our team will review your information and contact you within 2 business days to confirm what's possible and arrange the next steps.
   
• Do all imports require a planning call?
  No. Many imports can be scheduled after we review your request, but we'll recommend a call if your migration is more complex or has specific timing requirements.
   
• Can Timely import data from my software?
  In many cases, yes. We regularly help businesses move from platforms such as Fresha, Phorest, Kitomba, Shortcuts and many others. We'll confirm exactly what can be transferred before your import is scheduled.
   
• What if I've already started setting up my Timely account?
  Let your import specialist know. Depending on what you've already configured, they may recommend making a few changes before the import takes place to avoid duplicate data.