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The client experience with deposits when booking online

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Online deposits are a way to get real time commitment from your clients when they make a booking, giving you confidence in their legitimacy. Should anything fall through, this also ensures you are able to pay your staff for the clients absence. You can set policies regarding deposits, such as caveats when individuals are unable to attend their appointments for genuine reasons. See our help guide Frequently asked questions (FAQs): Deposits for more information on this feature. 

In this article you will learn about your clients experience when they book online with deposits enabled. Whether it's on your website, social or the free mini-website, the experience is the same.

 

Important note: the deposits feature is available if you use Timely as your payment provider (TimelyPay). If not, please see our pricing and plans page to confirm if this feature is available within your subscription. Should you wish to upgrade, you can do so via this link. Otherwise, please contact one of our friendly Support team for further information.

 

 

Stepping through the client experience

A Your client will click book now.

 

B If you have more than one location, they will need to select which salon they want to book at. Otherwise, they will go straight to picking the service they want. You can add small descriptions here so they understand the benefits of the service!

 

C If you have more than one bookable staff, you can let them select who they'd like to do the service with.

 

D Next, your client will pick the day and time. The green dots will show whether the morning or afternoon has free space.

 

E If your client has been before, they can just enter their phone number to make it super easy. If they haven't been before or didn't save their details, they carry on as a guest and enter their personal details.

 

F If you need them to answer a question before they book the service, it will appear here.

 

G Clients will also need to agree to the cancellation policy you have set before they can click continue.

 

H Your client will now be prompted to pay the deposit amount you have decided on. They can also add a gift voucher code or a promo code at this time.

 

I Lastly, they will need to add their credit card details, and click pay to complete the booking.

 

 

 

Timely notes:

  • Online bookings will appear immediately in your calendar!

  • You can decide if you want online bookings to be either:

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