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If you've decided to cancel your Timely account, you'll need to be the Account Owner to follow the steps below. Remember, you can always get in touch with us and discuss why you're leaving Timely. Our team would love to see what we can do.
Just want to pause? No problem! You can pause your account for up to 3 months. Get in touch with this form and choose billing team, and we'll put you through to the people who can help.
Step-by-step instructions
1 Click here to go through to the Cancel account screen inside Timely.
2 You have two options. You can talk to our team to explore options to stay with Timely, our team is always happy to help. Or choose to Continue to cancellation.
3 You need to select a reason for cancellation to continue.
4 There's space to add any extra feedback or information on why you're canceling your account. We're really grateful for any feedback and it will help us understand ways to improve Timely.
5 After you've cancelled, you'll no longer be able to login to Timely to collect information.
What you can download yourself:
You'll need to contact our support team to download:
- Completed consult forms
- Client photos
- Client card details
- Service List
- Product List
6 Once you're ready, and you're sure you want to leave. Click Please cancel my account.
7 This is your last chance to get in touch with us to see if we can help. Or continue by clicking Cancel account now.
8 Your account is now cancelled and you will no longer be charged.
9 If you change your mind, no worries! Follow these simple steps we'll get you up and running. If it's within 12 months all your settings and data have been saved so it's easy to get back to business.
Good to know
You need to be the account owner to cancel your account.
If you have 5 or more staff, someone from our Customer Success team will be in touch to finalise the cancellation.
After you've cancelled, you won't be able to use the same email address to start a new trial.
Your data is kept for up to 12 months as per our privacy policy. It might be kept for longer than this, but we can't guarantee that it will be available after 12 months.