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If your client misses their appointment, you are able to mark their appointment as did not show, you can learn how to do this in our help guide How to mark your client as a no show.
You can also set up a notification to automatically message your client to let them know they have missed their appointment; this is a great opportunity to remind them of your cancellation policy or send them a link to rebook their appointment at a later time. In this guide you will learn how to send notifications to clients who did not show for their appointment.
For more information on creating a cancellation policy, you can see our help guide How to create your cancellation policy.
How to send notifications to customers who no-show
Step-by-step instructions
1 Click setup and select customer messages.
2 Click add a new message.
3 Select did not show.
5 There's a message pre-written, however you can change this if you want to suit your business.
6 When you're ready, click save to apply your changes.