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If your client misses their appointment, you can set up a notification to automatically message to let them know they have missed their appointment; this is a great opportunity to remind them of your cancellation policy or send them a link to rebook their appointment at a later time.
In this guide you will learn how to send notifications to clients who did not show for their appointment. For more information on creating a cancellation policy, you can see our help guide How to create your cancellation policy.
Timely tip: if a client doesn't arrive for their appointment, you can mark them as a no-show. This is a good way to keep track of which client's frequently miss appointments, allowing you to take action if required, such as removing their ability to book through your business. You can learn more about blocking clients in our help guide How to block a client.
How to send notifications to customers who no-show
Step-by-step instructions
1 Click setup > then customer messages.
2 Click add a new message.
3 Select did not show.
5 There's a message pre-written, however you can change this if you want to suit your business.
6 When you're ready, click save to apply your changes.