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How to assign services to locations (workaround)

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Creating services is one of the most important tasks to complete when setting up your Timely account. Having an organised service menu helps your clients have a seamless booking experience, and helps orient your staff. Once your services are set up, clients can book these online, or your staff can book them right there and then, in-salon! In this guide, you will learn how to assign services to locations.

 

 

How to assign services to specific locations (workaround)

If you have multiple locations, then you may have specific services that can only be performed at one location. Or, you might have a different pricing structure for your services between locations. In Timely, a service's availability is linked to the hours (and locations) of the staff who can perform it. This means that all of a staff member's services will be shown when booking online.
 

Timely example: the spa manicure service can only be performed at the downtown location. Jane can perform this service, but she works at both the downtown and uptown locations. If a client selects another location when booking online, the spa manicure service can still be booked with Jane.


However, it is possible to restrict a service's availability to a specific location using our resource booking feature. This workaround will allow you to hide any services that can't be booked at that location! 

 

 

How to create a resource

1 Head to setup from the main menu in your Timely account dashboard, and then click resources from the dropdown list.

 

2 Click add resource to create a new resource, and set the resource name as the location's name, or another easily distinguishing title. Then add the same name to the item 1 field.

 

3 Select the location from the item location drop down. If you have multiple staff available at a location, add further items to represent each staff member.

 

4 When you are ready, click save to save the resource. Repeat this process again, for any other locations.

 

 

How to assign the resources to your services

1 Head to setup from the main menu in your Timely account dashboard, and click services from the dropdown list.

 

2 Click the edit button next to the service you'd like to update.

 

3 Scroll down to the resources section, and select the appropriate location in the resource required field.

 

4 When you are ready, click save to apply your changes. Once the customer selects the location, any services that are assigned to that location will be shown. If there are services that are assigned a resource at another location, then they won't be shown in the list.

 

Timely note: if you would like to set different prices for services at each location, you will need to duplicate your service list. If you need a hand with this, get in touch with our friendly support team by submitting a Help Form at our Help Centre.

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