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Troubleshooting: TimelyPay mini terminals

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In this article, you will learn troubleshooting tips for your TimelyPay mini terminal; to quickly resolve any issues to ensure fast and reliable transactions every time. For more information, see our help guide Introduction: TimelyPay mini terminal.

Timely has two types of in-house terminals available to help you take payments seamlessly; and create an effortless client experience at checkout. TimelyPay terminals allow you to take instant payments securely, from all major credit and debit card providers. Get affordable transaction fees, and transparent pricing with no hidden costs. No more juggling between systems, saving you time to do what you love!

 

 

Timely note: for the best experience, please make sure you are using the latest iOS version, and have updated the Timely iOS app.

 

 

The TimelyPay mini terminal cannot be paired

1 Please press & hold the power on/off button to restart your device.

 

2 Then check to see if you can find the WisePad 3’s serial number (shown on the back of device) in the scanned device list of your smartphone or tablet.

 

3 Check the app settings on your iOS device are correct by going to the settings app on your Apple device, select the Timely app, and ensuring the local network is toggled to ON.

 

 

The TimelyPay mini terminal’s display turned off automatically

1 The display may turn off after entering the sleep mode to save power. Please press and hold the power on/off button to restart it. The device battery may have discharged, please use the USB cable to recharge it and then retry.

 

 

The TimelyPay mini terminal has lost device connection

1 Please press and hold the power on/off button to turn on the device again. The device will automatically connect with your smartphone or tablet again.

 

2 The device may be at lower battery level, please use the USB cable to recharge it and then retry. Then ensure that the device and the smartphone / tablet are within the Bluetooth reception range.

 

 

The TimelyPay mini terminal cannot read a card successfully

  • Check to see if the WisePad 3 has power and make sure that it is connected to your phone/tablet
  • Make sure that there is no obstacle in the card slots
  • Make sure that the chip of the card is facing the right direction when inserting card
  • Ensure your phone/tablet is a supported model for this device’s operation
  • Insert card with a more constant speed

 

 

The TimelyPay mini terminal is not responding

Please use a paper clip to press the reset button near USB-C connector for reboot.

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