Troubleshooting: TimelyPay touchscreen terminals – Timely

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In this article, you will learn troubleshooting tips for your touchscreen terminal; to quickly resolve any issues to ensure fast and reliable transactions every time. For more information, see our help guide Introduction: TimelyPay touchscreen terminal.

Timely has two types of in-house terminals available to help you take payments seamlessly; and create an effortless client experience at checkout. TimelyPay terminals allow you to take instant payments securely, from all major credit and debit card providers. Get affordable transaction fees, and transparent pricing with no hidden costs. No more juggling between systems, saving you time to do what you love!

Timely tip: if you need to access the touchscreen terminal settings, start by swiping right on the screen of the terminal and click settings followed by the admin pin 0-7-1-3-9.

Check that the battery has been installed properly

If your battery is not installed and the terminal is plugged into power and screen flashes back, you will need to install your battery. Locate your battery, which was provided in the box with your terminal. Pull the back cover off the terminal from the indent on the bottom-left. The battery should be installed so that the gold connectors on the battery line up with the gold connectors in the battery slot.

Timely tip: if your TimelyPay touchscreen terminal is not charging anymore, please make sure you are not putting the charger in the audio jack rather than the dedicated charging port.

Check that your terminal is connected to Wifi

Ensure the terminal and the device you're using Timely on, are connected to the same Wi-Fi network
Wifi networks must be WPA-Personal or WPA2-Personal and password protected
Wifi is not supported for enterprise networks or networks without a wifi password
After you connect to Wifi, the terminal will still need to be paired to Timely

Try restarting the terminal

Try restarting the terminal by pressing the power button on the right side of the device and selecting restart. If the terminal does not respond to pressing the power button, hold the power button for 6 seconds for a forced restart.

Try disconnecting and reconnecting the terminal

If you are having frequent connection issues with your terminal, you may find that disconnecting and reconnecting the terminal does the trick. Your terminal can be disconnected from Timely from either the web app using a browser or from the iOS app. To do this:

Step-by-step instructions

1 If disconnecting from the web app: start by logging in to Timely, select setup. If disconnecting from the Timely iOS app: start by logging in to the app, select settings > account settings.

2 Navigate to the TimelyPay section and select edit. This will display the below section with the name of your terminal. Click the unpair button to disconnect your terminal from Timely. Once you see a banner appear, your touchscreen terminal has successfully been disconnected from Timely.

3 To reconnect your terminal you will need to generate a new pairing code from your terminal. Start by accessing the terminal settings by swiping right on the screen of the terminal and clicking settings.

4 Next enter the admin pin 0-7-1-3-9, and then click generate pairing code which should display a three word pairing code.

Timely tip: instead of trying to remember the above numbers, another idea is to start at 0 and from there tap each outside corner in a clockwise direction.

5 Then enter a name for the terminal. The terminal name can be anything. For example, your business name or a description of where the terminal is locate.

6 Lastly, click the pair with terminal button. You should now see a message letting you know that your terminal has been successfully connected.

Check that your Timely app device settings are correct

If you have followed the steps mentioned above but are still encountering an error in the Timely iOS app when attempting to connect the terminal, you may need to check that the app settings on your iOS device have been configured correctly. To do this:

1 Start by finding the settings app on your device. Scroll down until you see the Timely app and click settings.

2 Ensure the local network option is toggled to ON. Then head back to the Timely app and try to connect your terminal again.