Introduction
Starting September 30, 2024, all existing UK long code mobile numbers will need to be approved by a UK regulatory authority to send messages.
To continue using your dedicated SMS number, you need to verify your business details due to these new compliance requirements.
Why is this important?
The UK is enforcing this new regulation to combat fraud and smishing, ensuring responsible use of SMS and voice services. These measures enhance security, reduce spam, and build consumer trust in telecommunications by verifying the legitimacy of businesses.
Verifying your business details is essential and only takes a few minutes if you have all your business information on hand.
If you don’t verify in time, this will result in your dedicated number being disabled and you won’t be able to use it for client communication. Instead, you'll be assigned a shared pool number, which will impact two-way messaging and client replies.
Steps to Verify Your Business Details
- Have the following details ready:
- Company Information:
- Company Name
- Registration Authority
- Registration Number (Company Registration Number)
- Business Website
- Addresses:
- Registered Address (UK address required for Local and National long codes)
- Emergency Address
- Authorised Representative Details:
- Full Name
- Work Email
- Phone Number
- Proof of Business Identity:
- Excerpt from the commercial register (required only for businesses not using a UK Companies House Registration Number)
- Company Information:
- Log in to Your Timely Account
- Click here to go to your Timely account.
- Navigate to the “Messages” tab
- Start Verification Process
- Click on the "Verify Now" button on the banner.
- Select your business type, either sole trader or company. Make sure you select the correct business type to avoid your registration request getting rejected.
- Click "Begin Verifying."
- Click on the "Verify Now" button on the banner.
- Begin filling in your company details. Make sure you fill the correct information especially where legal entity information is required.
Why do we need this information?
Collecting this information ensures compliance with UK regulations and allows our SMS provider to verify your business, keeping your dedicated SMS number active.
Need Help?
If you need assistance during the verification process, please contact our support team for help. By verifying your business details now, you can ensure uninterrupted service and maintain effective communication with your clients.