Customising your messaging helps to ensure your automated communication still remains personable, and inline with your brand. With Timely, you can edit your SMS message templates to suit your business. In this guide, you'll learn how to customise your SMS message templates. For more information on the range of automated messages that you can send to your clients, we've linked our help guides with more information about each of these below.
Types of automated messages you can send to your clients
These are a variety of ways to keep clients in the loop with their appointments, without having to manually contact each person individually; reducing administrative tasks - so you can do what you do best.
- How to set up client reminders
- How to set up appointment messages
- How to send follow up messages
- How to send notifications to clients who did not show for their appointment
- How to customise confirmation and reminder emails
- How to add personalised notes to client emails
How to customise your SMS message templates
Step-by-step instructions
Timely note: when Two-way confirmations are in place we'll automatically add a "Text Y to confirm" to the end of your message, so you will have less characters available.
Timely tips:
- If you are not on the innovate plan, messages will originate from a randomly generated number, so we recommend including your business name so your clients know who is contacting them.
- Placeholder tags aren't currently supported in ad-hoc (one off) messages or SMS campaigns. The place holders must be spelt correctly (including the underscores) and they must be in upper case.