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How to set SMS time restrictions

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Sending SMS and email messages is a great way to keep in contact with your clients. With Timely you're able to send a multitude of various SMS and email messages to your clients, such as: reminders, follow ups, targeted marketing campaigns, thank you's, and birthday messages. In this article you will learn how to set SMS time restrictions.

 

 

How to set SMS time restrictions

You can set time restrictions for when your SMS messages are sent to clients, this ensures you reduce the chance of disruption caused by receiving messages. Our default restrictions are set to start at 8.00am and end at 9.00pm. Any SMS messages that are generated after 9.00pm will remain in the messages tab, as pending, until at least 8.00am the next day.

 

Timely note: emails will be sent at any time of the day, so bear this in mind when making changes to appointments. Notifications may be enabled on a client's phone or device.

 

Step-by-step instructions

1 Head to setup > SMS settings in the main menu.

 

2 Scroll down to the SMS time restrictions section.

 

3 Under the restrict SMS message sending to these times heading select the start time. Then adjust the end time. This will ensure clients won't be sent SMS in the middle of the night.

 

4 When you are ready, click save to apply your changes.

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