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How to request a dedicated SMS number

  • Updated

This article is for:

Innovate

 

In this guide you will learn about dedicated SMS numbers, and why they are valuable to your business. For further information on dedicated SMS numbers, see our help guide Dedicated SMS FAQ for more details.

 

 

Important disclaimer: dedicated SMS numbers are only available to customers on the Innovate plan, for information on viewing and upgrading your current plans see our help guides How to view your Timely plan cost, payment history, and account invoices and How to change your Timely plan for details.

 

 

What is a dedicated SMS number?

A dedicated SMS number is your own unique phone number for SMS, specific to your business. All messages you send to existing clients - reminders, confirmations, marketing messages - will come from the same number, every time.


This means your clients can:

  • Save the number in their contacts
  • Recognise and trust your messages
  • Reply directly to you, instead of a shared or rotating number
     

Who is eligible:

  • All new and existing customers on the Innovate plan
  • Located in the US, Australia, and Canada

 

 

Why is having a dedicated SMS number valuable for your business?

A Build trust with clients: Clients are more likely to read and act on a message when it consistently comes from the same number.

 

B Two-way communication: Clients can reply to your reminders and notifications, making it easy to confirm or respond.

 

C Fewer missed replies: Because replies always route back to you, there’s less risk of messages getting lost.

 

D Professional image: A dedicated number gives your business a consistent, branded presence.

 

Timely note: Dedicated SMS numbers are designed specifically for communicating with your existing clients. You won’t see or know the actual phone number assigned, and it should not be published on your website or marketing channels. If someone who isn’t already an existing client sends a message to that number, the SMS will not be delivered.

 

 

How to request and add a dedicated SMS number

Step-by-step instructions

1 To request and add a dedicated number on the Innovate plan from your calendar, head to setup in Timely your dashboard.

 

2 Click on SMS Settings

 

3 Scroll down to the dedicated SMS number

 

4 Click the get your dedicated SMS number now! button

 

5 Once, completed you'll see a green confirmation box saying that you have a dedicated SMS number. You are now all good to go! P.s do not refresh this page until you can see a confirmation message.

 

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