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How to see when a client adds themselves to your waitlist

  • Updated

This article is for:

Elevate
Innovate

 

When a client is booking online and the time they want is not available, you can allow them to sign themselves up to a waitlist. So, if anyone cancels they are able to book in for the appointment. This option is not available automatically, so you will need to turn it on in order to enable this. In this guide, you will learn how to see when a client has added themselves to your waitlist; helping you stay organised with your scheduling.

 

Important note: This feature is only available to Timely customers on the Elevate and Innovate plans. Should you wish to upgrade your plan, you can find more information in our help guide How to change your Timely plan.

 

 

Step-by-step instructions

1 Open the client sidebar and select waitlist.

 

2 You will see all individuals currently on the waitlist, with the following information available:
  • The client's name
  • The service they want to book
  • The time they're available
  • When they were added to the waitlist

 

3 You will also be notified of any new waitlist requests by a number appearing on the bell icon in the top menu bar. Click on the bell to see the dropdown menu.

 

Timely note: it is currently not possible to set up email or SMS notifications for waitlist bookings.

 

4 Any new waitlist requests will be here, with the following information available:
  • The client's name
  • The service they want
  • The location
  • When they made the request

 

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