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How to set up rebooking reminders

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Rebooking reminders are a valuable way to increase revenue, as they help your business to capture lost clients and are an easy way to create an additional touchpoint; boosting the number of bookings in your calendar. In this guide, you will learn how to set up rebooking reminders. For more information on additional reminder options, see our help guide How to set up client reminders.

 

 

Important note: the types of reminder messages you can send depends on your Timely plan, for example: rebooking reminders are exclusive to our Innovate plan. To find out more about what is included for your specific plan, see our pricing page for more information.

 


How to set up rebooking reminders

Rebooking reminders are a great way to improve your customer retention, especially if they have not booked a service recently. A rebooking reminder will send a message a set number of weeks after an appointment, if the customer does not have a future booking. 
 

Timely note: before you start, you will need to make sure that you have two-way messaging enabled. This allows customers to reply to SMS messages and is a requirement for setting up an SMS rebooking reminders. Our how to turn on SMS replies and confirmations (two-way SMS) guide steps you through that process.

 

 

Step-by-step instructions

1 To get started, go to setup > customer messages in the main menu.

 

2 Click add a new message in the top right corner.

 

3 Select the rebooking reminders option from the list, just like you did with booking change above.

 

4 Select what type of message you'd like to send SMS or email. 

 

5 Customise your message if sending via SMS (there is no option to customise the email).

 

6 Once you're ready, click save to begin sending the message automatically.

 

 

Timely tips:

  • We recommend SMS as these are more likely to be opened and viewed by customers.

  • You can set up the rules for your rebooking reminders.

  • If you'd like to restrict the rebooking reminder to specific services, choose selected services.

  • You can find out more about customising message templates here. Your message length can be up to ~ 430 characters, if your message is longer, it may cost you multiple messages.

  • If you'd like to include a link in this message, then you may like to use a URL shortener like  Bitly (https://bitly.com/) or Google (https://goo.gl/).

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