Skip to main content
English (US)
Share Feedback gettimely.com

Troubleshooting Tap to Pay on iPhone

  • Updated

This article is for:

Build
Elevate
Innovate

Having trouble with Tap to Pay on iPhone? Here are the most common issues and how to fix them.

This article covers:

I can’t see Tap to Pay as an available payment option.

Make sure the following are all true:

  • You’re in Australia, New Zealand, the UK, or the US — Tap to Pay is only available in these regions.

  • You’re using an iPhone XS or newer (not available on iPad or Android).

  • Your Timely iOS app is up to date.

  • Your iOS version is 16.7 or newer.

  • You’ve enabled TimelyPay – if not, follow this setup guide.

I enabled Tap to Pay for my business but can’t tap the “Activate” button

Check:

  • You’re on iPhone XS or newer.

  • Your iOS version is at least 16.7.

Tapping “Activate Tap to Pay on iPhone” doesn’t work or shows an error.

This often means your business location address is incomplete.

To fix it:

  1. Open the Timely app in your browser.

  2. Go to Locations.

  3. Ensure your physical or billing address includes:

    • Address

    • City

    • State/Region

    • Postal Code

  4. Save your changes.

  5. Return to the iOS app and tap Activate Tap to Pay on iPhone again.

If you're worried about the address being shown online, you can remove the address after activation.

I’m a mobile operator and don’t want to provide an address.

You only need to provide an address for initial activation. Once Tap to Pay is set up, go to your location settings and switch the location type to Mobile, which does not require an address.

I’m getting a location services error at checkout.

If you see this message: "Access to location services is currently disabled. Location access is required to connect to a reader and create payments."

This means location services are turned off. To fix:

  1. Go to your iPhone's Settings > Privacy > Location Services.

  2. Find the Timely app.

  3. Set location access to “While Using the App” or “Always”.

Click here for our Frequently Asked Questions. 

 

Related articles