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Once you have created a customer message, you may wish to make changes to the message, like update the message template or change the interval. You will be able to change any of your automated customer messages at any time. We'll also keep a record of the changes made and the date/time they were made, so that you can refer back to them.
In this article you will learn how to temporarily stop sending a specific follow-up message or rebooking reminder, then you also have the option to disable that message without having to remove the message entirely.
Step by step instructions
1 Head to setup > customer messages in the main menu.
2 Click pause next to the follow-up message or rebooking reminder.
Timely note: the message will still show up in your list of customer messages, but they will be greyed out so that you can easily tell that they are inactive.