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Once you have created a customer message, you may wish to make changes such as updating the message template or changing the interval. You will be able to change any of your automated customer messages at any time. We'll also keep a record of the changes made and the date/time they were made, so that you can refer back to them. In this article, we explain how you can track changes to your customer messages.
Step by step instructions
If you make changes to your customer message settings, then you may want to check out your previous settings or review adjustments. We'll keep a detailed record of the changes made to the message, grouped by date/time, so you can view a snapshot of those messages settings at the time they were set/changed.
1 Head to setup > customer messages from the main menu.
2 Click view history next to the message.
3 You'll see a list of versions, which relate to each set of changes.