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Once you have created a customer message, you may wish to make changes to the message, like update the message template or change the interval. You will be able to change any of your automated customer messages at any time. We'll also keep a record of the changes made and the date/time they were made, so that you can refer back to them. In this article, you will learn how to delete a customer message.
Step by step instructions
If you no longer want to send a specific message you can remove it completely:
1 Head to setup > customer messages in the main menu.
2 Click delete next to the message.
3 Confirm the deletion by clicking okay on the pop up.
Timely note: This action can't be undone, so make sure you'd really like to remove that message before you confirm it!