Q: Are there any extra charges for taking tips through my terminal?
A: No. There is no charge or additional fees associated with taking tips through your terminal or on Tap to Pay on iPhone.
Q: If I process a refund for a transaction with a tip, is the tip refunded or do I keep it?
A: Yes, the tip will be refunded.
Q: My client paid a deposit and redeemed this on the invoice. Will the tip percentage be based on the total invoice value?
A: The tip will be calculated on the total service cost. Any deposits that have been pre-paid will be taken into account. For example, if your client paid a $25 deposit on a $125 service, the tip would be calculated based on the total service cost (e.g. $25 + $100). A 10% tip on a $125 total service cost would be $12.50.
Q: Can I split tips between staff and automatically distribute them between staff?
A: At this stage, no. You can use the Monthly Summary Report to determine how much in tips each staff member has earned, and will need to pay them out directly.
To access this report, go to 'Reports', and under 'Business performance', click 'Monthly summary' to access the report.
From here, you can see the tip earned per staff by using the staff filter, and clicking 'View Report'
Q: Can I set tipping settings per location or staff member?
A: At this stage, no. The tipping pre-sets will be reflected across all locations if you have more than one salon and across all staff if you have staff members.
Q: Is there a way to take tips with online payments?
A: At this stage, no. Tips can only be collected via Tap to Pay on iPhone in the checkout flow.
Q: Can I take surcharges on tips?
A: You are able to add surcharges onto the “service”, but there is no surcharge applied to the “tip” component.
If you have any suggestions for future improvements to our tipping feature, we’d love to know! You can share your feedback with us here.