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What is a dedicated SMS number?
What is a dedicated SMS number?
A dedicated SMS number is your business’ own unique phone number for SMS. All messages you send to existing clients - reminders, confirmations, marketing messages - will come from the same number, every time.
This means your clients can:
- Save the number in their contacts.
- Recognise and trust your messages.
- Reply directly to you, instead of a shared or rotating number.
Who is eligible:
- All new and existing customers on the Innovate plan
- Located in the US, Australia, and Canada
Why is this valuable for you?
- Build trust with clients: Clients are more likely to read and act on a message when it consistently comes from the same number.
- Two-way communication: Clients can reply to your reminders and notifications, making it easy to confirm or respond.
- Fewer missed replies: Because replies always route back to you, there’s less risk of messages getting lost.
- Professional image: A dedicated number gives your business a consistent, branded presence.
Note: Dedicated SMS numbers are designed specifically for communicating with your existing clients. You won’t see or know the actual phone number assigned, and it should not be published on your website or marketing channels. If someone who isn’t already an existing client sends a message to that number, the SMS will not be delivered.