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How to customise the online booking process for your clients

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Timely is an easy to use online booking software, that creates seamless client experiences. While most of our product design is fixed, there are a few ways you can customise your online booking process, such as colour scheme, logo, and website to match your businesses brand. In this guide, you will learn how to customise the online booking process for your clients.

 

 

How to customise your online booking theme

You are able to customise the theme and colours of the online booking process. This is perfect if you have specific branding, which you would like to incorporate into your online booking process. To do this:

 

1 Head to setup from the main menu in your Timely account dashboard, and then to online bookings.

 

2 Scroll down to the appearance section, and from here, you can choose one of the three colour-schemes by clicking on the relevant option:

 

  • Use the default Timely theme (uses Timely Coral)
  • Use the 'Neutral' theme (uses Timely Charcoal)
  • Add your own custom colours (match your brand exactly!)

 

3 If you select add custom colours, you will be presented with the following options:

 

  • Click the colour square next to each online booking element and use the colour picker to select a colour.
  • Enter the hex code for the colour directly in the field provided

 

4 When you are ready, click save to apply your changes. To reset the colours, select the use the default "Timely" theme option again.

 

 

How to add custom booking instructions

To help guide clients through the online booking process, you can provide instructions or additional information for each step of the online booking process. To add your own text, head to the online bookings page and scroll down to the add your own text section.

There will be a section available for each of the steps of the online booking process. This will then be displayed at the top of the online booking window.
 

Timely note: if you have an online payment gateway connected, you can also add a custom message to appear on the payment page. This can be updated under the payment gateway settings see our help guide How to set up your payment gateway for more information.

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