Welcome to Timely, let's get your data moved from your old system!
Moving your data from your old system to Timely doesn't have to be a stressful activity. This guide provides you with an overview of the import process, your Customer Success Coach can provide more details.
We'll cover how to:
- Who can get an import?
- What can we import?
- Getting prepared.
- Specific systems.
- Product Imports
- Frequently Asked Questions
Who can get an import?
You are entitled to an import if you fit the following criteria:
|Amount of Staff||Plan Level||Fee|
|1 staff/solo worker||Innovate or Elevate||
|2+ staff||Innovate or Elevate||No charge|
What can we import?
What we can import is determined by the system you are leaving. Most systems allow us to import:
- Clients - see the specific data items we can import
- Services - please let your customer success coach if you need any padding or processing time added to these
Some systems also allow us to import:
- Gift Vouchers
- Client notes with limitations by system
- Previous Product Purchases as Client Notes
There are some limitations to the import process:
- We only import 12 months of appointment history
- We are unable to import package data
- We are unable to bring across Consultation Forms and Client Photos
- We are limited in what notes we can export from the different systems
- We are unable to bring across any financial data (including invoices, deposits and credits) into Timely - best to leave that history in your accounting system
Your Customer Success Coach will send you a checklist of actions to be completed before we can book in your import.
Make sure you complete the checklist and return it so we can get you into our import calendar.
- Typically we need to know:
- What days of the week are you closed?
- The staff (first and last names) you wish to have data pulled into Timely for.
- Are there any old or archived staff in your old system? If so, what would you like us to do with their data?
- What data would you like - Appointments/Clients/Services/Products/Client notes? This is dependant on your system.
- Would you like your appointments imported as 'Pencilled-in' or 'Confirmed'? (See explanation: Booking Statuses in Timely)
- Have you got TeamViewer downloaded?
If you have created any Services, Products or Staff during your trial period the import team will be removing these to ensure we can match the data from your old system.
If you want to introduce new products or services when you are using Timely only do this once your data import process has been completed.
Some systems have specific limitation or requirements.
|Between Timely Accounts||Yes||Yes||Yes||Yes||Yes||No||Yes|
*possibly - this depends on what your current system will allow. Please ask your Customer Success Coach for more details
If you are using Service Groups or Packages please let your Customer Success Coach know as there are limitations with what we can import.
For a brand new import
Please send us a csv of your products we can load them for you - ideally the csv should match our standard template for Products.
We do not have lists of products from suppliers, you will need to provide your own supplier's product list.
Updates/Pricing Changes/Stock Takes
- Contact the Customer Success team on [email protected] and request an export of your current stock levels.
- Confirm a date with the Customer Success team that you will be doing the stock take on.
- The Customer Success team will send you a Google Sheet of your current products so you can update the levels.
- Let the Customer Success team know when you are done. It is critical that you do not sell products until you've heard back from the team that your stock levels have been updated.
Frequently asked questions