This article is for:
Want to level up your customer service and build a loyal following that keeps coming back? Timely makes it simple. Learn how to instantly spot your newest clients and most valuable VIPs right from your calendar. By knowing who's who at a glance, you can tailor every interaction, build stronger relationships and watch your business thrive. In this article, you will learn how to identify different types of clients and how to mark them as a VIP.
How to identify new clients
Timely highlights new customer bookings in your calendar view. Whether booked online to added manually, new client appointments will have a <b>new</b> icon against it. Clicking on the appointment brings into view additional ways a new client is highlighted, when you open their details in the sidebar, you will be able to see that it is a new client.
How to mark a client as a VIP