Creating a great client experience helps your business grow, and maintain a loyal client base who return over-and-over again. In this guide you will learn strategies to elevate the overall experience for individuals booking with you.
Consult
Utilising digital consultation forms within your business is essential, it enables you to protect both you and your client, while also empowering you with the information you need to get straight into an appointment when your client walks through the door; saving you time in salon! With Timely's Consult app, you can do just that. For more information, see our help guide Introduction to Timely Consult.
Rewards
Rewards make it easy for you to build strong and lasting relationships with your customers by rewarding them for their loyalty. With the Timely Rewards your clients earn points automatically based on the amount they spend, you set how many points they need in order to earn their Rewards and you also specify the Rewards value! For more information, see our help guide How to set up rewards in Timely.
Customer messaging
Following up with your clients after their appointments with messages is a great way to keep in touch and encourage them to rebook! With Timely there is a plethora of ways you an do this, for more information, see our help centre section Customer messaging.
Timely tip: add shortened links to your rebooking and follow up messages to allow clients to review or rebook right from the message on their phone.
Client login
The client login gives your clients the ability to reschedule and rebook appointments, save credit cards to their account, complete forms and update their contact details. To allow clients to see the Client Login when they book online, follow the steps below. For more information, see our help guide What do clients see when they login.
TimelyPay
TimelyPay, Timely’s built-in payment solution. It lets you take payments online and in person, so it’s easy for clients to pay you securely. TimelyPay is quick to set up and helps reduce no-shows by letting you take deposits or charge cancellation fees.
You can also sell gift vouchers and manage your payments in one place. There are no hidden costs. You just pay the standard processing fees, and once a payment is settled, the money is paid into your bank account the next business day. That means no waiting around for payments to clear. For more information, see our help guide Introduction to TimelyPay and TimelyPay features.