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If you offer services that are not in-person, (e.g. Skype, Zoom, phone calls etc) to clients in a different country or time zone than your business, then you can let them book appointments, receive reminders and notifications in their own local time zone. You will still be able to view your bookings in the calendar in your local time, so there will not be any confusion. In this guide, you will learn how to manage client time zones.
Timely tip: if your business offers in-person services, and/or has locations in more than one time zone, allowing customers to book in their local time zone is not recommended.
How to set up the time zone for your business
1
Head to setup from the main menu in your Timely account dashboard, and click on business details.
2
Scroll down to the regional settings section, and update the time zone to the correct location.
3
When you are ready, click save to apply your changes.
How to allow clients to book in their local time zone
1
Head to setup from the main menu in your Timely account dashboard, and click on online bookings.
2
Click the enable time zone bookings link, and check the box next to allow customers to book appointments in their local time zone.
3
When you are ready, click save to apply your changes.
How to update a clients time zone
1
Click edit on their customer record.
2
Go to the more information tab, and update the client time zone field to the correct time zone.
3
When you are ready, click save to apply your changes.