Troubleshooting Tap to Pay on Android – Timely

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This article will guide you through troubleshooting setting up Tap to Pay on your Android device.

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Are you in Australia, New Zealand or the UK? At present, Tap to Pay is only available in these regions on iPhone or Android
Ensure you’re using the latest version of the Timely Android app and your Android version is running on Android 8 "Oreo" or above.
Ensure you have TimelyPay enabled. If you haven’t turned TimelyPay on yet, check this page for a step-by-step guide.
Ensure you are using a phone or tablet with NFC enabled. You may need to open the settings app and search for "NFC" and ensure this is toggled on.
Check you are using the Timely app on your device and not using a web browser.

If you've used Tap to Pay previously with a different company than Timely, you may need to disconnect your previous account before you enable Tap to Pay.
You'll need to ensure that your business and card reader both have a location. You'll need to go to your menu and select setup, locations and enter your business address. If you're a mobile business you can still setup an office or billing address in this menu. Then, when you're adding your card reader you'll need to select a location.
You'll need to ensure that you've named your card reader. When adding a card reader please name this in the "Name reader" section.

Please check that you don't have a large phone case over your device. This may impact the ability for the card to be read by your Android device.
Try placing the card behind your device rather than on top as the NFC reader can change positions depending on what Android device you have.
Ensure NFC is enabled on your Android device. You may need to open the settings app and search for "NFC" and ensure this is toggled on.
Please check if the client needs to enter their PIN as this will be required for some Tap to Pay transactions.
Sometimes accessibility services can impact Tap to Pay transactions from being taken with PIN entry. To take payments securely, nothing must be recording the screen. You may need to disable some of these services in order for Tap to Pay to work. These services can include anti-virus apps.

If you're still unable to get Tap to Pay working, please get in touch with our support team.