Troubleshooting: Tap to Pay on Android

In this guide, you will learn how to troubleshoot common errors / questions when using Tap to Pay on Android devices.

I can’t see Tap to Pay as an available payment option

• At present, Tap to Pay is only available in Australia, New Zealand, the UK, and the US.
• Ensure you’re using the latest version of the Timely Android app and your Android is up to date.
• Ensure you have TimelyPay enabled.
• Ensure you are using a phone or tablet with NFC enabled.
• Check you are using the Timely app on your device and not using a web browser. 

I am unable to add my Android device as a card reader 

• If you have used Tap to Pay previously with a different company than Timely, you may need to disconnect your previous account before you enable Tap to Pay.
   
• You will need to ensure that your business and card reader both have a location. Head to your menu and select setup, locations and enter your business address. If you are a mobile business you can still setup an office or billing address in this menu. Then, when adding your card reader, select a location.
   
• Ensure that you have named your card reader. When adding a card reader please name this in the name reader section.

I am unable to take a payment from a client

• Please check that you don't have a large phone case over your device. This may impact the ability for the card to be read by your Android device.
   
• Try placing the card behind your device rather than on top as the NFC reader can change positions depending on what Android device you have.
   
• Ensure NFC is enabled on your Android device. You may need to open the settings app and search for NFC and ensure this is toggled to ON.
   
• Please check if the client needs to enter their PIN as this will be required for some Tap to Pay transactions.
   
• Sometimes accessibility services can impact Tap to Pay transactions from being taken with PIN entry. To take payments securely, nothing must be recording the screen. You may need to disable some of these services in order for Tap to Pay to work. These services can include anti-virus apps.