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Frequently asked questions (FAQs): Tap to Pay on Android

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In this guide, you will learn answers to frequently asked questions regarding Tap to Pay on Android.

 

 

Frequently asked questions (FAQs)

  • What device can I use Tap to Pay on?
    Android phones and tablets with NFC.
     
  • What payment methods are supported?
    Tap to Pay on Android allows you to accept in-salon contactless payments - from physical debit and credit cards to ApplePay, Google Pay and other digital wallets – no extra terminals or hardware needed.
     
  • What countries is Tap to Pay available in?
    Australia, New Zealand, the UK, and the US.
     
  • Who can enable Tap to Pay on Android?
    Account owners & staff with setup access can enable Tap to Pay.
     
  • Can I pass my transaction fees (aka surcharges) on to my customers?
    Yes, if surcharging is legal in your country (e.g. in Australia and New Zealand), you can pass your Tap to Pay transaction fees onto your customers by enabling the respective setting on the TimelyPay page in the Timely app in your browser.
     
  • How many devices can I activate Tap to Pay on?
    As many as you want. Tap to Pay is available on Android phones and tablets as well as on iPhones. Each Timely app and owner will need to accept the terms and conditions during the activation.
     
  • Does Tap to Pay work with Afterpay/Clearpay?
    Yes. To activate Afterpay or Clearpay for your business, reach out to our Support team and let them know your Afterpay/Clearpay Merchant ID. You can find your Merchant ID by logging into the Merchant Portal or alternatively, it would have been provided to you in your initial Afterpay/Clearpay onboarding emails.
     
  • How do refunds work on Tap to Pay?
    Exactly the same way as for all other TimelyPay transactions.
     
  • Can I use Tap to Pay on Android and a TimelyPay terminal connected to the same app?
    Yes, you can have your TimelyPay terminal and Tap to Pay Android device paired to your account at the same time.
     
  • Can I raise a sale on the web app and then take payment via Tap to Pay on the phone or tablet?
    No, to check out a customer via Tap to Pay, you must raise the sale in the Timely app on your Android device.
     
  • What are the transaction fees?
    The transaction fees are the same as for the TimelyPay terminals, you can see the current rates for your region here.

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