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How to restore expired online payments (PayPal)

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PayPal is a secure, widely used online payment platform allowing users to send money, make purchases, and receive payments globally without sharing financial details. It acts as a digital wallet, linking bank accounts or cards to pay online, in-store, or via app. It is free to sign up and is available in over 200 markets.

If you are receiving a number of online payment expiry notifications, but are receiving the funds in PayPal, then it could mean that your Instant Payment Notifications (or IPNs) aren't set up correctly. 

 

 

Check your PayPal IPN settings

If you are receiving a number of online payment expiry notifications, but are receiving the funds in PayPal, then it could mean that your Instant Payment Notifications (or IPNs) aren't set up correctly. If these aren't set to return to Timely, we won't be notified that the payment was received and the appointment will be removed from the calendar. Or, the gift voucher deleted.

 

Step-by-step instructions

1 To start, log in your PayPal account and click on the settings icon and select account settings.

 

2 On the left-hand side under business notifications, click on notifications. In the instant payment notifications section, click update. Then choose IPN settings.

 

3 Update the URL to https://webhooks.gettimely.com/webhooks/paypal/ and ensure receive IPN messages (enabled) is ticked.

 

4 When you are ready, click save to confirm your updated settings.

 

 

Restore any bookings to the Calendar

If a payment has been received in PayPal, but isn't showing up as paid in Timely, then the booking may have been removed from your calendar. You can restore any affected bookings to the calendar via PayPal.

 

Step-by-step instructions

1 In PayPal, go to the IPN history page. This can be found by following the steps in the section above. From your account settings, on the left-hand side under business notifications, click on notifications.

 

2 In the instant payment notifications section, click update, then on the IPN History page. Choose all (Last 28 days) and then click the search button.

 

3 Where any payments are showing as disabled or error click the respective check box and then the resend selected button.

 

4 Click confirm when prompted. The booking will then reappear on your calendar. See PayPal's guide for more information here.

 

 

Handle expired gift voucher payments

If the customer purchased a gift voucher, but the instant payment notification wasn't received in Timely, then the voucher will be voided. Unfortunately, it's not possible to restore a voided voucher, so the old voucher code will no longer be valid. If the customer has successfully paid for the voucher, then you will need to issue them a new voucher at the same value. Our How to sell gift vouchers online guide walks you through how to do this.

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