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How to activate or pause promotion codes

  • Updated

This article is for:

Elevate
Innovate

 

Promotions (often referred to as promo codes) are a great way to encourage bookings, from both new and existing client's. They support your business in generating revenue, and are a way to celebrate birthdays, recognise loyalty, and market service offerings. In this guide, you will learn how to activate or pause promotion codes.

 

Important note: this feature is only available to businesses on our Innovate. For more information on viewing your current plan, see our help guide How to view your Timely plan. If you need to upgrade in order to use VIP services with your clients, see How to change your Timely plan for steps on how to do this..

 

 

Timely note: applying a promotion code is only possible from the Timely desktop (web) application by clients when booking online or by staff from the calendar or at checkout. Promo codes are not able to be applied in iOS yet, but existing promotional codes applied in the web application to a booking may be checked out from the iOS application.

 

 

How to activate and pause promotion codes

Step-by-step instructions

1 Head to setup from the main menu in your Timely account dashboard, then select promo codes from the dropdown list of options.

 

2 You will then be presented with a list of the promo codes you have currently setup, if you have yet to set up your promotion codes, see our help guide How to create promotion codes (promo).

 

3 Then click edit next to your promotion code, and scroll to the bottom of the page. If the active button is selected, then that promo code is active. To pause this, select the paused button.

 

4 When you are ready, click save to apply your changes.

 

Timely note: duplicate promo codes may exist, but only one unique code may be active at any given time. This allows you to reuse the same promo code across multiple campaigns once an existing campaign has ended.

 

 

How to set date based rules for your promotion codes

The following date based rules can be configured for a promo code:
 

A Date range that client can enter code in while booking: This is the date range a promo code must be redeemed against a booking in order to be applied successfully.

 

B Date range that appointment must be within to be eligible: This is the date a service must be performed between for a booking to have a promo code successfully applied.

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