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How your clients can redeem a promotion code online

  • Updated

This article is for:

Elevate
Innovate


Promotions (often referred to as promo codes) are a great way to encourage bookings, from both new and existing client's. They support your business in generating revenue, and are a way to celebrate birthdays, recognise loyalty, and market service offerings. In this guide, you will learn how your clients can redeem a promotion code online. For information on setting these up, see our help guide How to create promotion codes (promo).

 

Important note: this feature is only available to businesses on our Innovate. For more information on viewing your current plan, see our help guide How to view your Timely plan. If you need to upgrade in order to use VIP services with your clients, see How to change your Timely plan for steps on how to do this..

 

 

Timely note: applying a promotion code is only possible from the Timely desktop (web) application by clients when booking online or by staff from the calendar or at checkout. Promo codes are not able to be applied in iOS yet, but existing promotional codes applied in the web application to a booking may be checked out from the iOS application.

 

 

How your clients can redeem a promotion code online

Step by step instructions

1 Start by clicking the book now button, available on your social media, website, or mini website.

 

2 Select the desired services, and choose the preferred appointment date and time.

 

3 Enter their client details and agree to the cancellation policy if you have one set for your business. If you do not currently have a cancellation policy, we recommend reading our help guide How to set a cancellation policy for your business.

 

4 On the payment screen, enter the promo code into the designated field and click apply.

 

5 If you don't have online deposits enabled, your client will see the price of their service with the discount applied, which they will pay at the time of their appointment.

 

6 If you do have online deposits enabled, the client will complete the booking as normal, and pay their deposit. When they visit for their appointment, the promo code will be applied to the full service price (including the deposit).

 

Timely note: if you take deposits online, the promo code discount will not be taken off the deposit at the time it is paid. At checkout the promotional discount will be applied to the full service price (including the deposit).

 

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