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How to disable two-factor authentication (2FA)

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Two-factor authentication (2FA) / multi-factor authentication (MFA) is an additional layer of security you can add to your Timely account to ensure both business and client information remains secure from compromise. This is an integral part of running a successful business, however there may be instances where you need to turn this off for a period of time. In this article, you will learn how to disable two-factor authentication (2FA)
 

 

Timely notes: 

  • Please note, the 2FA feature is not available in Singapore.
     
  • For the best experience, please make sure you are using the latest iOS version, and have updated the Timely iOS app.

 

 

Step by step instructions

1 Head to account from the main menu in your Timely account dashboard, and click on staff access.

 

2 Click manage in the two-factor authentication section, and then, toggle the switch from ON to OFF.

 

3 When you are ready, click save to apply your changes.

 

 

 

Timely notes:

  • If the business owner has chosen to disable two Factor Authentication (2FA) for the business, Timely will store the data in the event you change your mind and choose to enable 2FA. As a reminder, unverified staff members will get two weeks to verify their 2FA details.
     

  • Xero has introduced new requirements for customers who use the Xero–Timely integration. As a result, if the Xero integration is enabled, you will no longer be able to disable two-factor authentication (2FA). The only way to turn off 2FA is to temporarily disable the Xero add-on in your Timely account (setup > add-ons). Please be aware that doing so will stop your Timely invoices from syncing to Xero for the duration that the add-on is disabled.

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