How to restrict staff access

Once a staff member has been given access to your account, you can control what areas of the account they have access to.

Our  How to give staff access to your account guide takes you through the process of giving a staff member access.

Staff access is broken up into specific sections, which are based on the areas in the main Timely menu:

  1. Calendar.
  2. Dashboard.
  3. Sales.
  4. Customers.
  5. Messages.
  6. Reports in Timely
  7. Location (for businesses with multiple locations).
  8. Other account areas.



This determines what your staff can see and interact with in the Calendar:

  • Choose if a staff member can see their own Personal calendar or have access to All calendars for staff.
  • You can then determine if they have View only access, or if they have full access, which will allow them to add and edit appointments.
  • If you work with contractors, or don't want staff to see your prices, then you can choose to hide pricing. This will include the calendar, in the customer's record and in any notification emails.
  • To further protect customer privacy, contact details can be hidden too.

As administrators don't have their own calendars, they will have more limited controls e.g. they can only view  All calendars or No calendars.



Choose which Dashboard views the staff member can access and whether this includes just their information, or data for  All staff.
  • The Business overview which shows sales and productivity performance (Find out more).
  • The Staff overview which outlines individual staff performance e.g. Sales, bookings and retention (Find out more).
  • The Activity dashboard which shows upcoming appointments, pending appointments and recent history (Find out more).



These settings determine if staff can access the  Sales  area, or view or raise invoices. This will include the ability to issue and redeem gift vouchers.
You can choose to give or restrict the ability to process refunds, to delete payments and invoices, and to edit the price of products and services at the point of sale. 
If prices are hidden from the staff member (see Calendar section above), then this section will automatically be hidden and staff won't be able to raise or view invoices.


If you have Cash management enabled, then you will also see some additional options here.

You can allow staff to record petty cash expenses and/or allow them to perform a cash up at the end of the day.



Grants or revokes access to the Customers area and hides customer contact details and related reports. 

Once checked, you will also be able to determine if staff are able to view and upload customer photos: 

If you have chosen to hide the customer's contact details from this staff member (above), then access to the customers will automatically be removed.



Check these options to let staff access the  Messages area and see outgoing messages, replies or both. 

If you have chosen to hide the customer's contact details from this staff member (above), then access to the Messages section will automatically be removed.



You can restrict a staff member's access to different reports, based on the reporting categories:
  • Business performance.
  • Financial reports.
  • Customer reports.
  • Staff reports.

Check out our  Getting started with Timely reports guide for more information on which reports are included in each category.



These settings control access to the  Calendar, and  Reporting areas:
  • Locations includes which locations staff have access to when there are multiple business locations. This includes calendars and reporting (if applicable).
  • By default, a staff has access to the location(s) where they're rostered.
  • You can grant a staff access to other locations under the Account tab under the Staff Access page.


Other account areas

These settings control access to the  SetupPromote and  Account areas:
  • Setup includes anything under the Setup menu i.e. Your business, Sales tools, Notifications and Administration. 
  • You can choose to give a staff member access to only their Roster to allow them to update their own availability.
  • Access to the Promote tab can be given independently - perfect for website developers and designers.
  • Giving someone access to the Account tab will allow them to view your billing information, payment history and account invoices. It will also allow them to purchase SMS credits.

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