This article is for:
Gift vouchers are a great way for your clients to introduce your business to their family and friends. With Timely, gift vouchers can be bought online, sent by email, or printed out and given in person. You have control over the gift voucher process, from creation to redemption. So you can decide if they can be purchased online, voided, or if they expire. You can also determine gift voucher terms and conditions, allowing you to customise what information is included on the printed voucher.
In this guide, you will learn the answers to frequently asked questions (FAQs) allowing you to get started with Timely gift vouchers. To start selling gift vouchers, see our help guide How to set up gift vouchers for more information.
Frequently asked questions (FAQs)
-
Does my gift voucher need to have a specific value? or can I create a voucher for a specific service
To sell or create a gift voucher for a specific service you will want to use what we call a fixed gift voucher. Fixed amount gift vouchers are perfect for creating vouchers that can be used on specific services, or for commonly sold amounts that you want to sell online. Head from setup > to the gift vouchers page, and click the add a fixed amount template.
-
How do I set up a fixed gift voucher template?
To set up your template, you will need to add an amount for the voucher, and a gift voucher name. You can also add a SKU if appropriate, and a voucher description. We have also introduced the gallery/ selector feature in the fixed amount voucher setup, so that you can select the gift voucher template that best represent your business.
Can I hide the price of a gift voucher amount?
Yes if you are using a custom amount voucher you have the option to hide the price from the recipient on the gift voucher.
Do I need to have online bookings set up to sell gift vouchers online?
Online bookings do not need to be enabled in order to sell gift vouchers online, but you will need a payment gateway set up to process your payments.
Can I add or import my own voucher codes?
No, at the moment it is not possible to set your own gift voucher codes, or to import vouchers from other systems.
What can I do when a gift voucher has expired?
When a gift voucher is expired, we will raise an invoice to debit the value of the voucher from the liability account. This makes sure that the expired voucher is no longer recorded as a liability. You can reactivate the gift voucher, which will set the expiry date to never. This will allow the customer to redeem the voucher again.
Can I delete an issued voucher?
Yes. To void or delete a gift voucher, you will need to make sure that the gift voucher itself is set up so that it can be voided. Vouchers cannot be voided until they've been activated, so make sure to apply a payment to the invoice to activate the voucher. See our help guide How to handle expired gift vouchers for more information.
Can I set gift vouchers up to only be redeemable at certain locations or with certain staff?
Not at the moment. Gift vouchers can be redeemed against any invoice, which can include appointments, classes, packages etc. with any staff member, or at any location.
Why don't my gift vouchers include tax?
Gift Vouchers are handled as liabilities, as opposed to revenue. When they are redeemed, tax will be collected on the items included in that invoice instead. See our help guide Understanding liability vs revenue for more information.
Can I use my own printed vouchers?
Yes! Just issue the voucher as normal in Timely, and write the Timely gift voucher code onto your printed voucher. This can then be redeemed using the code when the customer brings the voucher in.