Gift Vouchers are a great way to share your services and products with both new and existing customers.
With Timely, you can easily create vouchers to sell to your customers, both online and in store.
When a voucher is issued to the customer, a unique 6 character code will be generated. Vouchers can then be redeemed by the customer using that code, when they are booking online, or when checking out at the end of their visit.
You have control over the gift voucher process, from creation to redemption. So you can decide if they can be purchased online, voided, or if they expire. You can also determine the gift voucher terms and conditions and customise what information is included on the printed voucher.
To find out more about how gift vouchers work in Timely, check out our guides:
- How to create gift vouchers
- How to customise your gift vouchers
- How to sell gift vouchers (in person) and/or How to sell gift vouchers online
- How to redeem gift vouchers
- How to track and report on gift vouchers
Common questions about gift vouchers
These are some of the most common questions we've received around gift vouchers.
If your question isn't answered here, check out the other gift vouchers guides or contact us using the link at the bottom of the article.
Does my gift voucher need to have a specific value? Can't I just create a voucher for a specific service?
To sell or create a gift voucher for a specific service you will want to use what we call a ‘fixed gift voucher’. Fixed amount gift vouchers are perfect for setting up vouchers for specific services, or for commonly sold amounts that you want to sell online. On the Setup > Gift vouchers page, click the Add a fixed amount template button.
To set up your template, you'll need to add an Amount for the voucher, and a Gift voucher name. You can also add a SKU if appropriate, and a voucher Description. We have also introduced the Gallery/ Selector feature in the Fixed Amount Voucher setup, so that you can select the Gift Voucher template that best represent your business.
Can I hide the price of a gift voucher amount?
Yes if you are using a custom amount voucher you have the option to hide the price from the recipient on the gift voucher
Do I need to have online bookings set up to sell gift vouchers online?
Online bookings do not need to be enabled in order to sell gift vouchers online, but you will need a payment gateway set up to process your payments.
Can I add or import my own voucher codes?
No, at the moment it is not possible to set your own gift voucher codes, or to import vouchers from other systems.
Can I delete an issued voucher?
Yes. To void or delete a gift voucher, you will need to make sure that the Gift Voucher itself is set up so that it can be voided.
Vouchers cannot be voided until they've been activated, so make sure to apply a payment to the invoice to activate the voucher, before you will be able to void it.
Check out our How to handle expired gift vouchers for more information.
Can I set gift vouchers up to only be redeemable at certain locations or with certain staff?
Not at the moment, no. Gift vouchers can be redeemed against any invoice, which can include appointments, classes, packages etc. with any staff member, or at any location.
Why don't my gift vouchers include tax?
Gift Vouchers are handled as liabilities, as opposed to revenue. When they are redeemed, tax will be collected on the items included in that invoice instead.
Check out our Understanding liability vs revenue guide for more information.
Can I use my own printed vouchers?
Yes! Just issue the voucher as normal in Timely, and write the Timely gift voucher code onto your printed voucher. This can then be redeemed using the code when the customer brings the voucher in.
What can I do when a gift voucher has expired?
When a gift voucher is expired, we will raise an invoice to debit the value of the voucher from the liability account. This makes sure that the expired voucher is no longer recorded as a liability.
You can reactivate the Gift voucher, which will set the expiry date to Never. This will allow the customer to redeem the voucher again. Check out our How to handle expired gift vouchers guide for more information.